Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you (other than the carrier) takes possession of the last item.

To exercise your right of withdrawal, you must inform us (Albrecht Zick (Gall & Zick), Im Forstgarten 17, 75382 Althengstett, Germany, Tel: +49 7051 700130, Fax: +49 7051 700128, Email: shop@gallzick.de) by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the withdrawal form provided, but it is not required.

To meet the withdrawal deadline, it is sufficient to send the notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method than our standard), within 14 days of receiving your withdrawal notice. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. No fees will be charged for the refund. We may withhold the refund until we have received the returned goods or proof of return.

You must return the goods to us within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to assess their condition, properties, and functioning.

Exclusion and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • Goods made to customer specifications or clearly personalized

  • Perishable goods or goods with a short expiration period

  • Alcoholic beverages where the price was agreed at the time of contract but delivery occurs more than 30 days later and the market value fluctuates

  • Newspapers, magazines, or periodicals (excluding subscriptions)

The right of withdrawal expires prematurely for contracts:

  • For sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed

  • For goods that are inseparably mixed with other items after delivery

  • For sealed audio or video recordings or computer software if the seal has been removed after delivery