Frequently Asked Questions

How long does delivery take?

If your order is received by 2 p.m., we will ship the same day. Delivery within Germany takes 1-3 days

How much are the shipping costs?


Germany €4.99 - free shipping for orders over €70
Austria 7,50€
Italy 14,00€
Switzerland 27,00€
deer 64,00€

Zone 1

Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic


Zone 2

Sweden, Slovakia, Slovenia, Spain, Hungary, UK


Zone 3

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus




Any customs duties for non-EU countries are borne by the buyer

Free shipping to Germany for orders over 70 euros

The costs of a possible return within Germany and other countries will not be covered.

a) Delivery time approx. 1-3 working days* * Applies to deliveries to Germany. The deadline for delivery begins when payment is received in advance on our account or, for other payment methods, on the day after the order is placed and ends at the end of the last day of the deadline. If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, such a day will be replaced by the next working day.

b) All prices mentioned include the applicable statutory taxes.

c) Unless otherwise agreed, the price information in the offers excludes the costs of packaging, freight, postage and insurance. The amount of these costs depends on the information provided in the specific offer and must be paid in addition to the purchase price.

d) Any ambiguities regarding transport costs are at the expense of A. Zick (Gall & Zick), so that only the lower transport costs have to be paid by the contractual partner.

e) Unless an express agreement has been made, the choice of shipping method is at the discretion of A.Zick (Gall & Zick).

f) The company A.Zick (Gall & Zick) is entitled to partial services provided that this does not result in any significant disadvantages for the contractual partner. The rights under Section 320 of the German Civil Code (BGB) are not affected by this. g) For entrepreneurs, the risk of accidental loss and accidental deterioration of the item sold - in the case of a mail order purchase - passes to the transporter upon handover.

Can I return something if I don't like it?

Of course, you can return the goods within 14 days of delivery without giving any reasons.

click here to return it

Are the dishes suitable for the dishwasher?

Our ceramics are both dishwasher safe and microwave safe.

more about production

What should I do if my product arrives damaged or not as expected?

Feel free to write us an email or call us, we will send a replacement or find a solution together.